Refund Policy

Thank you for choosing viptvmodels. We strive to provide high-quality IPTV services and a smooth user experience. Please read our refund policy carefully before making a purchase.

1. Subscription Refunds

Because IPTV services are digital products delivered instantly, all sales are generally final and non-refundable. However, we may consider refund requests under the following circumstances:

Technical Issues: If you experience persistent technical problems preventing you from using the service and our support team is unable to resolve the issue.
Duplicate Payments: If you were charged more than once for the same order.

2. Eligibility for Refund

To be eligible for a refund, you must:

Contact our support team within 48 hours of your purchase.
Provide clear evidence of the issue (e.g., screenshots, error messages).
Allow our team to attempt to resolve your problem first.

3. No Refunds in These Cases

Refunds will not be granted for:

Failure to read the product description or system requirements before purchasing.
Issues related to your own internet connection, device compatibility, or improper setup.
Change of mind after activation.
Partial usage of the subscription period.

4. How to Request a Refund

To request a refund, please contact us with the following details:

Your full name and email address used for the purchase.
Your order reference or invoice number.
A detailed description of the issue.

Contact Information:
📞 Phone: +1 (872) 299-4890
📧 Email: Contact@viptvmodels.com

Our team will review your request and respond within 2–3 business days.

5. Refund Process

If your refund is approved, it will be processed to your original payment method. The time it takes for funds to appear may vary depending on your bank or payment provider.

6. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with a revised “Last Updated” date.